Dear Customer,
Thank you for contacting us regarding your inability to access your Origin account.
We have now completed our investigation into your query and upon review of your case, we can see that your account was disabled due to a Terms of Service violation. As this occurred while the account was compromised, we will remove the penalty on the account, however, in order to regain access to your account, you will need to contact
http://help.ea.com/ using chat or phone.
Once our Customer Service team have confirmed you are the correct owner of the account, your account will be reactivated. Please understand that by doing this, we will ensure the security of your account, which is a priority to us.
For further information on how to recover your account please see the following link:
http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
Thank you for your diligence in bringing this matter to our attention. As a valued customer, your feedback is very important to us.
Yours sincerely,
Sean
EA Terms of Service