Schermata blu con errore "thread stuck in device driver" e freeze improvvisi

arsenminar

Nuovo Utente
21
1
Ultimamente sto avendo dei problemi con il mio pc, quando apro un gioco o programma che richiede l'uso della gpu, il mio pc si freeza o mi da schermata blu con errore "thread stuck in device driver" riavviandosi. Penso sia un problema del mio alimentatore da 210W però non ne sono sicuro. Volevo sapere se qualcuno ha il mio stesso errore e se e come la fixato. Ho già provato ad aggiornare i drivers AMD ma non è cambiato nulla. Ho allegato anche degli screenshot di Blue screen view e Whocrashed.

Specifiche Hardware:
GPU: AMD RX 560 4GB
CPU: I5-9400
RAM: 8GB
Alimentatore: 210W
HDD: 1TB Western Digital

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Sun 21/03/2021 20:47:45 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\032121-47671-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x410D5)
Bugcheck code: 0x100000EA (0xFFFF8D8293EE2480, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 21/03/2021 20:47:45 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: amdkmdag.sys (amdkmdag+0x70D80)
Bugcheck code: 0xEA (0xFFFF8D8293EE2480, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\System32\DriverStore\FileRepository\u0364232.inf_amd64_ac01b1fb8d253d0b\B364161\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER



On Fri 19/03/2021 14:38:48 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031921-38015-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x410D5)
Bugcheck code: 0x100000EA (0xFFFF8A07735E6080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 17/03/2021 10:54:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031721-36203-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x410D5)
Bugcheck code: 0x100000EA (0xFFFFB50F3B7DC480, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 16/03/2021 17:44:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031621-33187-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x410D5)
Bugcheck code: 0x100000EA (0xFFFFC506F53D9480, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 16/03/2021 12:11:48 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031621-35687-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x410D5)
Bugcheck code: 0x100000EA (0xFFFFCD09B8810480, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.






Conclusion



6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Ultima modifica da un moderatore:

Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10
Hai messo una RX560 su un preassemblato?
 

Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10

Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10
Quando crasha la scheda video lavora a pieno regime? Se si probabilmente l'alimentatore non riesce a tenere su valori decenti l'alimentazione della scheda video. Fai una foto dell'etichetta dell'alimentatore?
 

arsenminar

Nuovo Utente
21
1
Con OCCT la GPU lavora al massimo ma non ci sono problemi, invece quando apro per esempio OBS dopo un pò freeze o schermata blu
 

Allegati

  • Etichetta alimentatore.jpeg
    Etichetta alimentatore.jpeg
    160.6 KB · Visualizzazioni: 10

Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10
Con OCCT la GPU lavora al massimo ma non ci sono problemi, invece quando apro per esempio OBS dopo un pò freeze o schermata blu
Guarda i 210W sono solo sulla 12V a potenza piena quindi probabilmente sei a filo ma dovrebbe farcela. Vediamo altro. Che desktop Lenovo è? Modello esatto
 
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Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10
il modello preciso è LENOVO IdeaCentre 510-15ICB
Dammi il model number. Dovrebbe essere un numero con 90H qualcosa. Forse un 90HU00FXIX
Comunque dovresti avere un'utility chiamata Lenovo Service Bridge che dovresti avviare per fare le verifiche di sistema ed aggiornare driver e BIOS:
Se non lo hai scaricalo cliccando su individua prodotto
 
Ultima modifica:

arsenminar

Nuovo Utente
21
1
Ho trovato il numero ed è: 90HU00FXIX

allora ho aggiornato i drivers, ho provato anche a fare la diagnostica completa ma non va avanti, è fermo al 9%, aspetto ancora e poi annullo non so :/
 
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Reactions: Kelion

Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10
Ci mette un pò. Dioende anche dalla connessione che hai
 

arsenminar

Nuovo Utente
21
1
Ha finito la scansione e dice nessun errore trovato. Dopo l'aggiornamento dei drivers mi da ancora quei freeze e quell'errore, non penso sia un problema di drivers.
 

Kelion

Quid est veritas? Est vir qui adest
Utente Èlite
26,087
8,258
CPU
5600X
Dissipatore
Arctic Liquid Freezer 240
Scheda Madre
ASUS ROG STRIX B550-F GAMING (WI-FI)
HDD
1 SSD 1TB M.2 NVMe Samsung 970 Evo plus 4 HDD P300 3TB ciascuno
RAM
2x8GB Crucial Ballistix 3600 MHz
GPU
RTX 3060 Ti
Monitor
AOC 24G2U 144 Hz
PSU
EVGA G2 750W
Case
NZXT H510
Periferiche
Varie
Net
FTTC 100/30
OS
Windows 10, Debian 10
Ok. Passiamo ad altro.
Apri il prompt come amministratore e digita:
sfc /scannow
Tra sfc e la / c'è uno spazio
 

arsenminar

Nuovo Utente
21
1
L'avevo già provato, l'ho rifatto ma dice sempre nessun errore
Post automatically merged:

Una cosa che ho notato è che se apro un gioco subito dopo l'accensione mi fa il freeze o schermata blu, se aspetto 2 minuti il gioco si avvia normalmente
Post automatically merged:

Invece con applicazioni come OBS non mi vanno proprio, si bloccano sempre e comunque.
 

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