RISOLTO Windows 10 schermata blu Help

[delfino840]

Ciao a tutti ho un problema su questo PC Asus N550Jk, preso da poco con windows 8.1 ma aggiornato subito a windows 10.
In pratica è da qualche giorno che quando avvio Photoshop il pc va in crash e mi compare una schermata blu.
A volte riesco a usare un po photoshop, a volte però appena avviato il pc va in crash.
Questo da quando ho aggiornato la scheda grafica ( mi è arrivato la notifica da NVIDIA di disponibilità di un aggiornamento).
Non so se questa è una coincidenza oppure no.
Quale potrebbe essere la causa?

 

[bandina]

Ciao hai installato gli ultimi driver della scheda video?

 

[delfino840]

Si dopo notifica di un nuovo aggiornamento della scheda Nvidia è stato aggiornato.

 

[Federico83]

Si dopo notifica di un nuovo aggiornamento della scheda Nvidia è stato aggiornato.

scarica whocrashed e posta la lettura del file dmp grazie

 

[delfino840]

Ok lo scarico poi ti so dire...il PC non è mio.
Nel frattempo abbiamo fatto un Checdisk ma non ha trovato errori, e una scansione antivirus con Avast, prima dell'avvio di windows e scansione con Malwarebytes Anti-Malware.
Entrambe senza aver trovato virus o altro
Appeno ho tempo vorrei fare un controllo alla ram con memtest.

Intanto ecco qui la lettura dei file dump

Crash Dump Analysis

---

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 03/01/2016 16:22:41 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010316-21546-01.dmp
This was probably caused by the following module: win32kbase.sys (win32kbase!GreDeleteSemaphore+0x24)
Bugcheck code: 0x139 (0x3, 0xFFFFD00021D654C0, 0xFFFFD00021D65418, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\win32kbase.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Driver kernel Win32k di base
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 03/01/2016 09:11:42 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010316-22312-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x139 (0x3, 0xFFFFD00021286750, 0xFFFFD000212866A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 03/01/2016 09:00:05 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010316-22843-01.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsFreeNonpagedIndexFcb+0x13)
Bugcheck code: 0x139 (0x3, 0xFFFFD000215E0550, 0xFFFFD000215E04A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Driver file system NT
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 02/01/2016 12:21:33 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010216-26265-01.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsFreeNonpagedIndexFcb+0x13)
Bugcheck code: 0x139 (0x3, 0xFFFFD00020D0F550, 0xFFFFD00020D0F4A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Driver file system NT
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 27/12/2015 13:19:51 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\122715-26734-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x1ADC95)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 361.43
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 361.43
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 361.43 , NVIDIA Corporation).
Google query: NVIDIA Corporation DPC_WATCHDOG_VIOLATION

---

Conclusion

---

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 361.43 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



- - - Updated - - -

quindi è il driver della scheda grafica ?

 

[Federico83]

Ok lo scarico poi ti so dire...il PC non è mio.
Nel frattempo abbiamo fatto un Checdisk ma non ha trovato errori, e una scansione antivirus con Avast, prima dell'avvio di windows e scansione con Malwarebytes Anti-Malware.
Entrambe senza aver trovato virus o altro
Appeno ho tempo vorrei fare un controllo alla ram con memtest.

Intanto ecco qui la lettura dei file dump

Crash Dump Analysis

---

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 03/01/2016 16:22:41 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010316-21546-01.dmp
This was probably caused by the following module: win32kbase.sys (win32kbase!GreDeleteSemaphore+0x24)
Bugcheck code: 0x139 (0x3, 0xFFFFD00021D654C0, 0xFFFFD00021D65418, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\win32kbase.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Driver kernel Win32k di base
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 03/01/2016 09:11:42 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010316-22312-01.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x139 (0x3, 0xFFFFD00021286750, 0xFFFFD000212866A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 03/01/2016 09:00:05 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010316-22843-01.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsFreeNonpagedIndexFcb+0x13)
Bugcheck code: 0x139 (0x3, 0xFFFFD000215E0550, 0xFFFFD000215E04A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Driver file system NT
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 02/01/2016 12:21:33 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010216-26265-01.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsFreeNonpagedIndexFcb+0x13)
Bugcheck code: 0x139 (0x3, 0xFFFFD00020D0F550, 0xFFFFD00020D0F4A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Driver file system NT
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 27/12/2015 13:19:51 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\122715-26734-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x1ADC95)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 361.43
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 361.43
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 361.43 , NVIDIA Corporation).
Google query: NVIDIA Corporation DPC_WATCHDOG_VIOLATION

---

Conclusion

---

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 361.43 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



- - - Updated - - -

quindi è il driver della scheda grafica ?

sono i driver nvidia che fanno andare in crash il sistema prova a rimuoverli tutti con ddu e installa gli ultimi rilasciati

 

[Viktor_]

Ho il tuo stesso pc e ho avuto lo stesso problema settimana scorsa, ogni volta che aprivo un software adobe appariva la schermata blu. Ho risolto disinstallando il driver nvidia dal pannello di controllo e installando quello precedente. Il driver precedente lo scarichi qui: Download NVIDIA Notebook GeForce Graphics Driver 359.06 for Windows 10 64 bit

- - - Updated - - -

sono i driver nvidia che fanno andare in crash il sistema prova a rimuoverli tutti con ddu e installa gli ultimi rilasciati

È proprio l'ultimo driver il responsabile del crash quindi disinstallandolo e riscaricandolo sarebbe inutile. L'unica soluzione è tornare al driver precedente.

 

[delfino840]

Intanto grazie a tutti oggi pomeriggio scarico i driver e provo.

 

[delfino840]

Bene ho disinstallato i driver Nvidia dal pannello di controllo e ho installato il driver precedente.
Ora Photoshop funziona tutto OK....e niente schermate Blu.
Ringrazio tutti per l'aiuto
Ciao:ok:

 

[PowPaw]

Bene ho disinstallato i driver Nvidia dal pannello di controllo e ho installato il driver precedente.
Ora Photoshop funziona tutto OK....e niente schermate Blu.
Ringrazio tutti per l'aiuto
Ciao:ok:

Grazie per aver segnalato che la soluzione di federico83 è giusta xD

Ma ti do anche io un consiglio... Come ha già anche ben detto lui, per disinstallare i driver video, si che siano amd o nvidia o intel, usa ddu ( Display driver uninstaller ), che rimuove completamente i driver! Così vai sul sicuro di non lasciare cartelle e chiavi di registro residui ;)

 

[delfino840]

Ok grazie...ddu ( Display driver uninstaller ) non lo ho mai usato....proverò

 

[PowPaw]

Ok grazie...ddu ( Display driver uninstaller ) non lo ho mai usato....proverò

Tanto è semplicissimo... Ci sono 3 tasti in croce xD

 

[delfino840]

Dicevo che non lo ho mai usato, nel senso che non lo conoscevo.
Non per questione di 3 o 5 o 10 tasti
Ciao