PROBLEMA Crash VIDEO_TDR_ERROR

Incompetente90

Nuovo Utente
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Salve gente. Posseggo questo pc da un mesetto e una settimana fa ha cominciato a darmi problemi.

-CPC Intel Arctic Freezer 33 [ACFRE00028A]
-HD WD 3,5" 1000 GB 1TB 64MB WD WD10EZEX 7200rpm
-PSU 550W Corsair RM550x enthusiast 843591050555 [CP-9020090-EU]
-MB Ryzen ASUS Prime B350-PLUS, AMD B350 Mainboard - Socket AM4
-memory D4 3200 16GB C14 GSkill FlareX K2 [F4-3200C14D-16GFX]
-Cpu AMD Ryzen 1700X - 8 CORE 3400/3800mhz - Box - NO Cooler -
[YD170XBCAEWOF]
-Svga Gigabyte Radeon RX-580 Aorus 8G, 8192 MB GDDR5
[GV-RX580AORUS-8GD]
-Cases Zalman Z3-Plus Midi-Tower - Black [ZM-Z3-Plus-BK]
-SSD 2,5 250GB Samsung MZ-75E250B 850EVO​

Di tanto in tanto lo schermo comincia a lampeggiare, cominciano a comparire delle righe strane che man mano riempiono tutto lo schermo come nel link sottostante
https://i.imgur.com/DN7d0jW.jpg

Dopo un po' lo schermo diventa di un colore monocromatico ( l'audio continua a sentirsi) e dopo qualche secondo crasha il computer.

Il 90% delle volte non riesce neanche ad entrare in schermata blu. Le volte che ci è andato ha restituito un errore "VIDEO_TDR_ERROR"

Quando crasha, il led della gpu comincia a lampeggiare.

Ho analizzato i dump files con Who crashed e mi ha restituito questo.


System Information (local)
--------------------------------------------------------------------------------

Computer name: DESKTOP-VJCGJ8K
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., PRIME B350-PLUS
CPU: AuthenticAMD AMD Ryzen 7 1700X Eight-Core Processor AMD586, level: 23
16 logical processors, active mask: 65535
RAM: 17108602880 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 15/11/2017 12:58:22 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFC001ECEF24A0)
Bugcheck code: 0x116 (0xFFFFC001ECEF24A0, 0xFFFFF8014348F818, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR



On Sat 11/11/2017 20:39:32 your computer crashed
crash dump file: C:\Windows\Minidump\111117-6265-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x1FA9501)
Bugcheck code: 0x119 (0x5, 0xFFFF8E0AAB5B1000, 0xFFFF8E0AAB1E1AD0, 0xFED26)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_SCHEDULER_INTERNAL_ERROR



On Fri 10/11/2017 15:09:18 your computer crashed
crash dump file: C:\Windows\Minidump\111017-6281-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF7F8)
Bugcheck code: 0x116 (0xFFFFA4843F3F5010, 0xFFFFF806A694F7F8, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 09/11/2017 20:46:53 your computer crashed
crash dump file: C:\Windows\Minidump\110917-16046-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x2073501)
Bugcheck code: 0x119 (0x5, 0xFFFFB60E1CFB3000, 0xFFFFB60E2256FAD0, 0x21AF7)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_SCHEDULER_INTERNAL_ERROR



On Thu 09/11/2017 19:56:21 your computer crashed
crash dump file: C:\Windows\Minidump\110917-16234-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360BB)
Bugcheck code: 0x100000EA (0xFFFFAB8B923047C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



Da quello che ho potuto trovare sul web ho provato a:
-reinstallare i driver
-Disinstallare i driver con il software proprietario di amd, da gestione dispositivi e in modalità provvisoria
-installare i driver tramite windows update
-installare la vecchia versione dei driver
-controllare i collegamenti della gpu


Non so cosa altro fare. Non ho ancora capito se è un problema software o hardware (e in questo caso se la colpa è della gpu o di altre componenti)

Come vedete dalle date dei crash per qualche giorno questo problema mi aveva pure lasciato in pace ma adesso si sta ripresentando

Qualche consiglio?
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mr.frizz

Utente Grafene
Utente Èlite
93,243
17,849
CPU
i7 2600k@4.5
Dissipatore
truespirit 140
Scheda Madre
msi z77a-g45
HDD
500 spinpoint f3 + 840 pro 256 + sandisk ultraII 240
RAM
2*4gb tridentZ 2133 cl9
GPU
Sapphire Rx 580 nitro oc+ 4GB
Audio
integrata
Monitor
lg m2232
PSU
corsair tx650v1
Case
Corsair 300r WW
OS
7 ultimate 64
che cavi hai usato per alimentare la gpu?
puoi provarne un altra?
 

xlorenzx

Utente Attivo
473
130
CPU
AMD Ryzen 5 3600
Dissipatore
Cooler Master hyper 212 evo
Scheda Madre
ASUS PRIME B350-PLUS
HDD
Seagate ST31500341AS ATA Device (1500GB) Seagate ST1000DM010 HDD 1 TB SSD 850 EVO, 500 GB
RAM
Kingston HyperX Fury 8GB (4x2) DDR4 2666MHz
GPU
Gigabyte RTX 3070
Monitor
Philips 221EL 22pollici
PSU
XFX Core Edition PRO - 550 Watt
Case
Itek ITGCR03
OS
Windows 10 Pro 64bit
Salve gente. Posseggo questo pc da un mesetto e una settimana fa ha cominciato a darmi problemi.

-CPC Intel Arctic Freezer 33 [ACFRE00028A]
-HD WD 3,5" 1000 GB 1TB 64MB WD WD10EZEX 7200rpm
-PSU 550W Corsair RM550x enthusiast 843591050555 [CP-9020090-EU]
-MB Ryzen ASUS Prime B350-PLUS, AMD B350 Mainboard - Socket AM4
-memory D4 3200 16GB C14 GSkill FlareX K2 [F4-3200C14D-16GFX]
-Cpu AMD Ryzen 1700X - 8 CORE 3400/3800mhz - Box - NO Cooler -
[YD170XBCAEWOF]
-Svga Gigabyte Radeon RX-580 Aorus 8G, 8192 MB GDDR5
[GV-RX580AORUS-8GD]
-Cases Zalman Z3-Plus Midi-Tower - Black [ZM-Z3-Plus-BK]
-SSD 2,5 250GB Samsung MZ-75E250B 850EVO​

Di tanto in tanto lo schermo comincia a lampeggiare, cominciano a comparire delle righe strane che man mano riempiono tutto lo schermo come nel link sottostante
https://i.imgur.com/DN7d0jW.jpg

Dopo un po' lo schermo diventa di un colore monocromatico ( l'audio continua a sentirsi) e dopo qualche secondo crasha il computer.

Il 90% delle volte non riesce neanche ad entrare in schermata blu. Le volte che ci è andato ha restituito un errore "VIDEO_TDR_ERROR"

Quando crasha, il led della gpu comincia a lampeggiare.

Ho analizzato i dump files con Who crashed e mi ha restituito questo.


System Information (local)
--------------------------------------------------------------------------------

Computer name: DESKTOP-VJCGJ8K
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., PRIME B350-PLUS
CPU: AuthenticAMD AMD Ryzen 7 1700X Eight-Core Processor AMD586, level: 23
16 logical processors, active mask: 65535
RAM: 17108602880 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 15/11/2017 12:58:22 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFC001ECEF24A0)
Bugcheck code: 0x116 (0xFFFFC001ECEF24A0, 0xFFFFF8014348F818, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR



On Sat 11/11/2017 20:39:32 your computer crashed
crash dump file: C:\Windows\Minidump\111117-6265-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x1FA9501)
Bugcheck code: 0x119 (0x5, 0xFFFF8E0AAB5B1000, 0xFFFF8E0AAB1E1AD0, 0xFED26)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_SCHEDULER_INTERNAL_ERROR



On Fri 10/11/2017 15:09:18 your computer crashed
crash dump file: C:\Windows\Minidump\111017-6281-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF7F8)
Bugcheck code: 0x116 (0xFFFFA4843F3F5010, 0xFFFFF806A694F7F8, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 09/11/2017 20:46:53 your computer crashed
crash dump file: C:\Windows\Minidump\110917-16046-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x2073501)
Bugcheck code: 0x119 (0x5, 0xFFFFB60E1CFB3000, 0xFFFFB60E2256FAD0, 0x21AF7)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_SCHEDULER_INTERNAL_ERROR



On Thu 09/11/2017 19:56:21 your computer crashed
crash dump file: C:\Windows\Minidump\110917-16234-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360BB)
Bugcheck code: 0x100000EA (0xFFFFAB8B923047C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



Da quello che ho potuto trovare sul web ho provato a:
-reinstallare i driver
-Disinstallare i driver con il software proprietario di amd, da gestione dispositivi e in modalità provvisoria
-installare i driver tramite windows update
-installare la vecchia versione dei driver
-controllare i collegamenti della gpu


Non so cosa altro fare. Non ho ancora capito se è un problema software o hardware (e in questo caso se la colpa è della gpu o di altre componenti)

Come vedete dalle date dei crash per qualche giorno questo problema mi aveva pure lasciato in pace ma adesso si sta ripresentando

Qualche consiglio?
icon_dho.gif
help.gif
icon_dho.gif
help.gif
help.gif


prova ad aggiornare i driver, e se hai l'ultima versione disponibile, provane qualcuna indietro, (magari release di luglio o agosto)
 

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