RISOLTO come eliminare claro search

Ella62 · 14 Novembre 2012

Salve a tutti e scusate se prima mi sono accodata in un topic già risolto. Ho un problema con claro search. mi sta perseguitando perchè ho fatto di tutto per debellarlo ma niente da fare. ho scaricato antivirus, di cui uno americano che è poi risultato poco sicuro. cmq ho letto su internet tutte le varie soluzioni e un po' io che non sono tanto preparata, un po' i consigli che ....insomma ho eliminato tante cose tranne claro:look: Ora ho scaricato OTL come suggeriva il moderatore Tecnico 24 (un genio:)) . ora dovrei pubblicare il risultato. se ci riesco. cmq vi prego di aiutarmi:inchino:

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eccomi, questo è quello che è venuto fuori. spero di aver fatto bene!

Per tutti quelli che sono infetti da Claro Search , seguire le istruzioni per OTL
http://www.tomshw.it/forum/sicurezz...omputer-infetto-leggere-prima-di-postare.html
postare i due report in allegato.
NON eseguite nessun'altra operazione.

tecnico24 · 14 Novembre 2012

re: come eliminare claro search

Avevo risposto nell'altro topic , visto che era identico il problema , ma rimaniamo qui :)
Scarica il file FixperOTL.txt che ti ho allegato qui in basso
Apri OTL
copia ed incolla tutto il contenuto del file di testo scaricato nel box vuoto custom scans/fixes
Clicca sul bottone

Attendi il riavvio del pc
Al ritorno posta il report dell'operazione.

Ella62 · 14 Novembre 2012

re: come eliminare claro search

ok provo :)

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incredibile, ma non mi fa incollare, non mi si apre la finestra a tendina con le opzioni tra cui incolla...:muro:

tecnico24 · 14 Novembre 2012

re: come eliminare claro search

Ella62 ha detto:
ok provo :)

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incredibile, ma non mi fa incollare, non mi si apre la finestra a tendina con le opzioni tra cui incolla...:muro:

Seleziona tutto il testo con il mouse , CTRL+C per fare copia
CTRL+V per fare incolla.

Ella62 · 14 Novembre 2012

re: come eliminare claro search

ok

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All processes killed
========== SERVICES/DRIVERS ==========
========== OTL ==========
Service vToolbarUpdater13.2.0 stopped successfully!
Service vToolbarUpdater13.2.0 deleted successfully!
C:\Programmi\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe moved successfully.
HKU\S-1-5-21-2008176209-2530466717-3309057787-1000\SOFTWARE\Microsoft\Internet Explorer\Main\\bProtector Start Page| /E : value set successfully!
Use Chrome's Settings page to change the HomePage.
Registry value HKEY_USERS\S-1-5-21-2008176209-2530466717-3309057787-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}\ deleted successfully.
C:\Programmi\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll moved successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{00b580ca-2827-11e1-9f98-b4e9831da8d2}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00b580ca-2827-11e1-9f98-b4e9831da8d2}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{00b580ca-2827-11e1-9f98-b4e9831da8d2}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00b580ca-2827-11e1-9f98-b4e9831da8d2}\ not found.
File E:\AutoRun.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{00b580e4-2827-11e1-9f98-ccd706c53e0d}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00b580e4-2827-11e1-9f98-ccd706c53e0d}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{00b580e4-2827-11e1-9f98-ccd706c53e0d}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00b580e4-2827-11e1-9f98-ccd706c53e0d}\ not found.
File E:\AutoRun.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{0d535824-bc33-11df-b675-00265ec42b10}\ deleted successfully.
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Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{0d535824-bc33-11df-b675-00265ec42b10}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0d535824-bc33-11df-b675-00265ec42b10}\ not found.
File E:\Windows/AutoRun.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{27dadbe6-e5d9-11de-ad8c-00265ec42b10}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{27dadbe6-e5d9-11de-ad8c-00265ec42b10}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{27dadbe6-e5d9-11de-ad8c-00265ec42b10}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{27dadbe6-e5d9-11de-ad8c-00265ec42b10}\ not found.
File E:\QsSetup.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{42458cc9-e318-11e1-99bd-e1ac60aa17c1}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{42458cc9-e318-11e1-99bd-e1ac60aa17c1}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{42458cc9-e318-11e1-99bd-e1ac60aa17c1}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{42458cc9-e318-11e1-99bd-e1ac60aa17c1}\ not found.
File E:\WindowsUI\Install.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{47b533f6-bc2d-11df-83a5-00265ec42b10}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{47b533f6-bc2d-11df-83a5-00265ec42b10}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{47b533f6-bc2d-11df-83a5-00265ec42b10}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{47b533f6-bc2d-11df-83a5-00265ec42b10}\ not found.
File E:\Windows/AutoRun.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{a1926abc-f3d0-11de-ad21-00269e71b88d}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{a1926abc-f3d0-11de-ad21-00269e71b88d}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{a1926abc-f3d0-11de-ad21-00269e71b88d}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{a1926abc-f3d0-11de-ad21-00269e71b88d}\ not found.
File E:\QsSetup.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{a506c962-3c13-11e1-9f96-f6177175d9b2}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{a506c962-3c13-11e1-9f96-f6177175d9b2}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{a506c962-3c13-11e1-9f96-f6177175d9b2}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{a506c962-3c13-11e1-9f96-f6177175d9b2}\ not found.
File E:\AutoRun.exe not found.
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Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{ad9e2295-e5b6-11de-ad0d-00269e71b88d}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{ad9e2295-e5b6-11de-ad0d-00269e71b88d}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{ad9e2295-e5b6-11de-ad0d-00269e71b88d}\ not found.
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Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b778df62-bb97-11df-83c3-00269e71b88d}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b778df62-bb97-11df-83c3-00269e71b88d}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b778df62-bb97-11df-83c3-00269e71b88d}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b778df62-bb97-11df-83c3-00269e71b88d}\ not found.
File E:\setup.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b778df72-bb97-11df-83c3-00269e71b88d}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b778df72-bb97-11df-83c3-00269e71b88d}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b778df72-bb97-11df-83c3-00269e71b88d}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b778df72-bb97-11df-83c3-00269e71b88d}\ not found.
File E:\QsSetup.exe not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\E\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\E\ not found.
File E:\WindowsUI\Install.exe not found.
C:\Users\Tulio\AppData\Roaming\WildTangent\My HP Game Console\it folder moved successfully.
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C:\Users\Tulio\AppData\Roaming\WildTangent folder moved successfully.
C:\Users\Tulio\AppData\Roaming\Babylon folder moved successfully.
ADS C:\ProgramData\Temp:0B4227B4 deleted successfully.
Unable to delete ADS C:\ProgramData\Temp:0B4227B4 .
ADS C:\ProgramData\Temp:CB0AACC9 deleted successfully.
========== FILES ==========
C:\Program Files\Enigma Software Group\SpyHunter\Rollback folder moved successfully.
C:\Program Files\Enigma Software Group\SpyHunter\Log folder moved successfully.
C:\Program Files\Enigma Software Group\SpyHunter\Data folder moved successfully.
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C:\Program Files\AVG Secure Search\UninstallRes\ClientPackage\Images\uninstall folder moved successfully.
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C:\Program Files\AVG Secure Search\UninstallRes folder moved successfully.
C:\Program Files\AVG Secure Search\Licenses folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\zh_TW folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\zh_CN folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\tr folder moved successfully.
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C:\Program Files\AVG Secure Search\Chrome\_locales\pt_PT folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\pt_BR folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\pl folder moved successfully.
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C:\Program Files\AVG Secure Search\Chrome\_locales\ja folder moved successfully.
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C:\Program Files\AVG Secure Search\Chrome\_locales\id folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\hu folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\fr folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\es_419 folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\es folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\_locales\en folder moved successfully.
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C:\Program Files\AVG Secure Search\Chrome\_locales folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\content\lib folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\content\js folder moved successfully.
C:\Program Files\AVG Secure Search\Chrome\content\icons folder moved successfully.
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C:\Program Files\AVG Secure Search\Chrome\content folder moved successfully.
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C:\Program Files\AVG Secure Search\13.2.0.5\UninstallRes\ClientPackage\Images\uninstall folder moved successfully.
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C:\Program Files\AVG Secure Search\13.2.0.5\UninstallRes\ClientPackage folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\UninstallRes folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\zh_TW folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\zh_CN folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\tr folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\sr folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\sk folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\ru folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\pt_PT folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\pt_BR folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\pl folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\nl folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\ko folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\ja folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\it folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\id folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\hu folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\fr folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\es_419 folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\es folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\en folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\de folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\da folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales\cs folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\_locales folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\content\lib folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\content\js folder moved successfully.
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C:\Program Files\AVG Secure Search\13.2.0.5\Chrome\content folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.5\Chrome folder moved successfully.
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C:\Program Files\AVG Secure Search\13.2.0.4\UninstallRes\ClientPackage\Images\uninstall folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\UninstallRes\ClientPackage\Images folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\UninstallRes\ClientPackage folder moved successfully.
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C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\zh_TW folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\zh_CN folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\tr folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\sr folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\sk folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\ru folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\pt_PT folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\pt_BR folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\pl folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\nl folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\ko folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\ja folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\it folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\id folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\hu folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\fr folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\es_419 folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\es folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\en folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\de folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\da folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales\cs folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\_locales folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\content\lib folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\content\js folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\content\icons folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\content\css folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome\content folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4\Chrome folder moved successfully.
C:\Program Files\AVG Secure Search\13.2.0.4 folder moved successfully.
C:\Program Files\AVG Secure Search folder moved successfully.
C:\Users\Tulio\AppData\Local\Lollipop folder moved successfully.
C:\ProgramData\Babylon folder moved successfully.
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C:\ProgramData\Browser Manager\2.4.897.175\{61d8b74e-8d89-46ff-afa6-33382c54ac73}\traking_settings folder moved successfully.
C:\ProgramData\Browser Manager\2.4.897.175\{61d8b74e-8d89-46ff-afa6-33382c54ac73} folder moved successfully.
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< ipconfig /flushdns /c >
Configurazione IP di Windows
Cache del resolver DNS svuotata.
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C:\Users\Tulio\Downloads\cmd.txt deleted successfully.
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\exefile\shell\open\command\\""|""%1" %*" /E : value set successfully!
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Default User
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User: Public

User: Tulio
->Temp folder emptied: 65456952 bytes
->Temporary Internet Files folder emptied: 8953566 bytes
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->Google Chrome cache emptied: 144844423 bytes
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%systemdrive% .tmp files removed: 0 bytes
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%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 43596744 bytes
RecycleBin emptied: 3225170 bytes

Total Files Cleaned = 306,00 mb

C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: Public

User: Tulio
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0,00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 11142012_133600

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

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arabo :hihi:

tecnico24 · 14 Novembre 2012

re: come eliminare claro search

Adesso
Apri google chrome
Impostazioni
Ricerca-gestisci motori di ricerca
Cerca la voce Claro search
clicca sulla x a destra per rimuoverlo.

Cambia la pagina iniziale di google chrome
Impostazione della pagina iniziale - Guida di Google Chrome

Riavvia il broswer e verifica la situazione.

Ella62 · 14 Novembre 2012

re: come eliminare claro search

accidenti, a te sembrerà facile eh? ok provo (dopo aver riletto):)

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L'infame di claro nei motori di ricerca non c'era. infatti mi sono ricordata di averlo tolto da lì diversi giorni fa seguendo altre indicazioni. in compenso me lo sono ritrovato, sempre nelle impostastazioni, dove c'è scritto ASPETTO- mostra pagina iniziale e Cambia. ecco cliccando proprio cambia mi appariva claro search. allora ho inserito l'url di google al suo posto e per ora quando apro mi viene la pagina di google!!!!! :luxhello:

tecnico24 · 14 Novembre 2012

re: come eliminare claro search

Abbiamo finito allora.
Apri OTL e clicca su Cleanup , si rimuoverà il tool.
Ciao :)

Ella62 · 14 Novembre 2012

re: come eliminare claro search

:birra: sono contentissima e ti ringrazio di cuore. ora faccio questo ultimo passo. GRAZIEEEEEEE!!!!!!!!:)

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moderatore 24 non so cosa sia il tool, ma se è quello che appare nelle impostazioni di chrome dove c'è scritto Cambia, nonostante abbia fatto con OTL Cleanup, ancora c'è. evidentemente si deve essere proprio affezionato a quel posticino :)

tecnico24 · 14 Novembre 2012

re: come eliminare claro search

Ella62 ha detto:
:birra: sono contentissima e ti ringrazio di cuore. ora faccio questo ultimo passo. GRAZIEEEEEEE!!!!!!!!:)

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moderatore 24 non so cosa sia il tool, ma se è quello che appare nelle impostazioni di chrome dove c'è scritto Cambia, nonostante abbia fatto con OTL Cleanup, ancora c'è. evidentemente si deve essere proprio affezionato a quel posticino :)

Non è quello delle impostazioni , ma mi riferisco ad OTL stesso :)

Ella62 · 14 Novembre 2012

re: come eliminare claro search

Allora, anche se lo vedo nelle impostazioni di chrome è tutto risolto!!!!! :D ed in effetti tutto funziona perfettamente. Mi sei stato di grandissimo aiuto e vorrei usare 1000 parole per ringraziarti. Tecnico 24, lo sapevo che eri un geniaccio! GRAZIE! :ok: ;)

Liloh · 16 Novembre 2012

re: come eliminare claro search

Salve scusate l'intrusione ma io avrei lo stesso problema, ho eseguito questa operazione http://www.tomshw.it/forum/sicurezza/267376-come-eliminare-claro-search-dal-pc.html per filo e per segno ma non è sparito da Crhome, non so se devo fare diversamente se è così dimmi cosa devo fare. Inoltre non so se è colpa di Claro ma ad ogni volta che apro crome mi compare questo:

e le impostazioni che salvo vengono eliminate. Avresti una soluzione anche per me? Ho visto che molti sono riusciti a risolvere e spero di riuscirci anch'io.. Ti prego aiutami, sono disperato! Grazie in anticipo :inchino:

tecnico24 · 16 Novembre 2012

re: come eliminare claro search

Ciao Liloh , benvenuto.
Prima di passare a soluzioni più profonde , verifica se claro è presente nei motori di ricerca
Gestione dei motori di ricerca - Guida di Google Chrome
e nelle pagine iniziali
Impostazione della pagina iniziale - Guida di Google Chrome
infatti in questo link dove dice mostra pulsante pagina iniziale , sotto bisogna premere su cambia e verificare se c'è claro tra i presenti , nel caso eliminalo e imposta la tua pagina.

Liloh · 17 Novembre 2012

re: come eliminare claro search

Grazie. Hai visto l'immagine che ti ho postato? Ho già fatto, so usare benissimo crhome, solo che Claro compare non sempre, ogni tanto, so che sembra strano... Il problema maggiore adesso è chrome che non salva le mie impostazioni e di conseguenza claro non viene eliminato! odio usare crhome in questo modo, e devo collegarmi al mio account ogni volta! Controlla l'immagine che ti ho postato sopra e vedi se sai come sistemare la cosa.. Grazie per il tempestivo aiuto (:

p.s l'operazione ''Impostazioni
Ricerca-gestisci motori di ricerca
Cerca la voce Claro search
clicca sulla x a destra per rimuoverlo.'' l'ho fatta prima di eseguire il resto, non so se fa differenza.

tecnico24 · 17 Novembre 2012

re: come eliminare claro search

Procedi così:
Apri documenti
In alto Organizza
Opzioni cartella e ricerca
Visualizzazione
spunta Visualizza cartelle , files e unità nascoste
scorri giu e togli la spunta da
Nascondi i file protetti di sistema(consigliato).

Applica->>OK.

IMPORTANTE:chiudi il broswer
Start
digita esegui ed aprilo
copia ed incolla
%LOCALAPPDATA%\Google\Chrome\User Data\
dai ok.
Entra nella cartella Default
Cancella i file web data e web data-journal.

Riapri chrome e verifica se ti riappare l'errore.

Se non risolvi , prova così:
Start
riportati in Esegui
copia ed incolla
%LOCALAPPDATA%\Google\Chrome\User Data\
dai ok.
Rinomina la cartella default in backup default.
Riapri Google Chrome e verifica se ti esce l'errore.
Servirà a creare un nuovo profilo con il broswer.

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