Blue screen causato da driver scheda audio.

Faust

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Buonasera a tutti.
E' la prima volta che scrivo sul forum, scrivo in questa sezione perchè mi sembrava quella più appropriata.
Ecco il problema:

Ho una scheda audio esterna modello Focusrite iTrack Solo che mi sta dando qalche problema. Da quando ho installato e aggiornato gli ultimi (ed unici) driver disponibili (ffusb2audio.sys) scaricandoli direttamente dal sito della focusrite il dispositivo mi causa continui BSoD, in particolare il blue screen compare ogniqualvolta disconnetto la scheda audio dalla porta usb. Ho provato a cambiare porta usb(sia 2.0 che 3.0) e a cambiare cavo ma il problema persiste. Ho provato a controllare che tutte le mie porte usb funzionino correttamente con altri dispositivi e non ho avuto altri problemi.

Sul blue screen compaiono queste informazioni per il supporto:
Codice di interruzione: SYSTEM_SERVICE EXCEPTION
Elemento che ha cusato il problema:ffusb2audio.sys

Inoltre ho scaricato Windbg ed ho aperto i dumpfile che windows ha generato ad ogni crash, posto qui quello relativo a l' ultimo crash:
Microsoft (R) Windows Debugger Version 10.0.15063.468 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\020518-34171-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Temp*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Temp*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Kernel base = 0xfffff800`9e61c000 PsLoadedModuleList = 0xfffff800`9e982fd0
Debug session time: Mon Feb 5 18:05:36.556 2018 (UTC + 1:00)
System Uptime: 0 days 0:04:23.303
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
...................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information. (DA QUESTA STRINGA IN POI INIZIANO IL DUMPFILE, BUONA FORTUNA)

BugCheck 3B, {c0000005, fffff8009d7a3f8e, ffff818de4cbb800, 0}

*** WARNING: Unable to verify timestamp for ffusb2audio.sys
*** ERROR: Module load completed but symbols could not be loaded for ffusb2audio.sys
Probably caused by : ffusb2audio.sys ( ffusb2audio+3f8e )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8009d7a3f8e, Address of the instruction which caused the bugcheck
Arg3: ffff818de4cbb800, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.16299.192 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER: LENOVO

SYSTEM_PRODUCT_NAME: 20378

SYSTEM_SKU: LENOVO_MT_20378_BU_idea_FM_Lenovo Y50-70

SYSTEM_VERSION: Lenovo Y50-70

BIOS_VENDOR: LENOVO

BIOS_VERSION: 9ECN31WW(V1.14)

BIOS_DATE: 08/18/2014

BASEBOARD_MANUFACTURER: LENOVO

BASEBOARD_PRODUCT: Lenovo Y50-70

BASEBOARD_VERSION: 31900058WIN

DUMP_TYPE: 2

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8009d7a3f8e

BUGCHECK_P3: ffff818de4cbb800

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L'istruzione a 0x%p ha fatto riferimento alla memoria a 0x%p. La memoria non poteva essere %s.

FAULTING_IP:
ffusb2audio+3f8e
fffff800`9d7a3f8e 8a404c mov al,byte ptr [rax+4Ch]

CONTEXT: ffff818de4cbb800 -- (.cxr 0xffff818de4cbb800)
rax=0000000000000000 rbx=ffff828a67b44010 rcx=ffff828a65afbbf0
rdx=ffff828a61253000 rsi=0000000000000002 rdi=ffff828a6125b000
rip=fffff8009d7a3f8e rsp=ffff818de4cbc1f0 rbp=0000000000000002
r8=0000000000001001 r9=0000000000000000 r10=000000006e766e75
r11=ffff828a61100000 r12=fffff8063741b000 r13=fffff80637417d60
r14=ffff818de4cbc400 r15=fffff8063741b000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
ffusb2audio+0x3f8e:
fffff800`9d7a3f8e 8a404c mov al,byte ptr [rax+4Ch] ds:002b:00000000`0000004c=??
Resetting default scope

CPU_COUNT: 8

CPU_MHZ: 9be

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1E'00000000 (cache) 1E'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: audiodg.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: DESKTOP-KP6TU2T

ANALYSIS_SESSION_TIME: 02-06-2018 18:38:54.0599

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

LAST_CONTROL_TRANSFER: from ffff828a65afbbf0 to fffff8009d7a3f8e

STACK_TEXT:
ffff818d`e4cbc1f0 ffff828a`65afbbf0 : 00000000`00000003 00000000`00000001 ffff828a`67b44010 00000000`00000002 : ffusb2audio+0x3f8e
ffff818d`e4cbc1f8 00000000`00000003 : 00000000`00000001 ffff828a`67b44010 00000000`00000002 fffff800`9d7bc8fd : 0xffff828a`65afbbf0
ffff818d`e4cbc200 00000000`00000001 : ffff828a`67b44010 00000000`00000002 fffff800`9d7bc8fd ffff828a`6722f420 : 0x3
ffff818d`e4cbc208 ffff828a`67b44010 : 00000000`00000002 fffff800`9d7bc8fd ffff828a`6722f420 fffff800`9d7be1f0 : 0x1
ffff818d`e4cbc210 00000000`00000002 : fffff800`9d7bc8fd ffff828a`6722f420 fffff800`9d7be1f0 ffff818d`e4cbc400 : 0xffff828a`67b44010
ffff818d`e4cbc218 fffff800`9d7bc8fd : ffff828a`6722f420 fffff800`9d7be1f0 ffff818d`e4cbc400 00000000`00000002 : 0x2
ffff818d`e4cbc220 ffff828a`6722f420 : fffff800`9d7be1f0 ffff818d`e4cbc400 00000000`00000002 ffffeb37`00000400 : ffusb2audio+0x1c8fd
ffff818d`e4cbc228 fffff800`9d7be1f0 : ffff818d`e4cbc400 00000000`00000002 ffffeb37`00000400 fffff800`00008000 : 0xffff828a`6722f420
ffff818d`e4cbc230 ffff818d`e4cbc400 : 00000000`00000002 ffffeb37`00000400 fffff800`00008000 c000009a`00004000 : ffusb2audio+0x1e1f0
ffff818d`e4cbc238 00000000`00000002 : ffffeb37`00000400 fffff800`00008000 c000009a`00004000 00000001`00000000 : 0xffff818d`e4cbc400
ffff818d`e4cbc240 ffffeb37`00000400 : fffff800`00008000 c000009a`00004000 00000001`00000000 ffff828a`6722f420 : 0x2
ffff818d`e4cbc248 fffff800`00008000 : c000009a`00004000 00000001`00000000 ffff828a`6722f420 fffff806`00000000 : 0xffffeb37`00000400
ffff818d`e4cbc250 c000009a`00004000 : 00000001`00000000 ffff828a`6722f420 fffff806`00000000 ffff828a`61253000 : 0xfffff800`00008000
ffff818d`e4cbc258 00000001`00000000 : ffff828a`6722f420 fffff806`00000000 ffff828a`61253000 00000001`9e7455cc : 0xc000009a`00004000
ffff818d`e4cbc260 ffff828a`6722f420 : fffff806`00000000 ffff828a`61253000 00000001`9e7455cc 00000000`00000003 : 0x00000001`00000000
ffff818d`e4cbc268 fffff806`00000000 : ffff828a`61253000 00000001`9e7455cc 00000000`00000003 fffff800`9d7a623e : 0xffff828a`6722f420
ffff818d`e4cbc270 ffff828a`61253000 : 00000001`9e7455cc 00000000`00000003 fffff800`9d7a623e ffff828a`6722a010 : 0xfffff806`00000000
ffff818d`e4cbc278 00000001`9e7455cc : 00000000`00000003 fffff800`9d7a623e ffff828a`6722a010 ffff828a`66f45010 : 0xffff828a`61253000
ffff818d`e4cbc280 00000000`00000003 : fffff800`9d7a623e ffff828a`6722a010 ffff828a`66f45010 ffff818d`e4cbc2c8 : 0x00000001`9e7455cc
ffff818d`e4cbc288 fffff800`9d7a623e : ffff828a`6722a010 ffff828a`66f45010 ffff818d`e4cbc2c8 00000000`00000001 : 0x3
ffff818d`e4cbc290 ffff828a`6722a010 : ffff828a`66f45010 ffff818d`e4cbc2c8 00000000`00000001 ffff818d`00000010 : ffusb2audio+0x623e
ffff818d`e4cbc298 ffff828a`66f45010 : ffff818d`e4cbc2c8 00000000`00000001 ffff818d`00000010 fffff800`9d7a9c47 : 0xffff828a`6722a010
ffff818d`e4cbc2a0 ffff818d`e4cbc2c8 : 00000000`00000001 ffff818d`00000010 fffff800`9d7a9c47 ffff828a`65afbbe0 : 0xffff828a`66f45010
ffff818d`e4cbc2a8 00000000`00000001 : ffff818d`00000010 fffff800`9d7a9c47 ffff828a`65afbbe0 ffff828a`66f45010 : 0xffff818d`e4cbc2c8
ffff818d`e4cbc2b0 ffff818d`00000010 : fffff800`9d7a9c47 ffff828a`65afbbe0 ffff828a`66f45010 ffff828a`6722a010 : 0x1
ffff818d`e4cbc2b8 fffff800`9d7a9c47 : ffff828a`65afbbe0 ffff828a`66f45010 ffff828a`6722a010 ffff818d`e4cbc400 : 0xffff818d`00000010
ffff818d`e4cbc2c0 ffff828a`65afbbe0 : ffff828a`66f45010 ffff828a`6722a010 ffff818d`e4cbc400 ffff828a`66f45010 : ffusb2audio+0x9c47
ffff818d`e4cbc2c8 ffff828a`66f45010 : ffff828a`6722a010 ffff818d`e4cbc400 ffff828a`66f45010 00000000`00000000 : 0xffff828a`65afbbe0
ffff818d`e4cbc2d0 ffff828a`6722a010 : ffff818d`e4cbc400 ffff828a`66f45010 00000000`00000000 ffff828a`67b441b8 : 0xffff828a`66f45010
ffff818d`e4cbc2d8 ffff818d`e4cbc400 : ffff828a`66f45010 00000000`00000000 ffff828a`67b441b8 fffff806`3744225f : 0xffff828a`6722a010
ffff818d`e4cbc2e0 ffff828a`66f45010 : 00000000`00000000 ffff828a`67b441b8 fffff806`3744225f ffff828a`67b44110 : 0xffff818d`e4cbc400
ffff818d`e4cbc2e8 00000000`00000000 : ffff828a`67b441b8 fffff806`3744225f ffff828a`67b44110 00000000`00000003 : 0xffff828a`66f45010


THREAD_SHA1_HASH_MOD_FUNC: 19e538542a527fec01660a679ac16cf905ffe021

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 994747642005899f20a35f2f3bc09bdfa2a01408

THREAD_SHA1_HASH_MOD: 19e538542a527fec01660a679ac16cf905ffe021

FOLLOWUP_IP:
ffusb2audio+3f8e
fffff800`9d7a3f8e 8a404c mov al,byte ptr [rax+4Ch]

FAULT_INSTR_CODE: 484c408a

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: ffusb2audio+3f8e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: ffusb2audio

IMAGE_NAME: ffusb2audio.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5242e7d4

STACK_COMMAND: .cxr 0xffff818de4cbb800 ; kb

BUCKET_ID_FUNC_OFFSET: 3f8e

FAILURE_BUCKET_ID: 0x3B_ffusb2audio!unknown_function

BUCKET_ID: 0x3B_ffusb2audio!unknown_function

PRIMARY_PROBLEM_CLASS: 0x3B_ffusb2audio!unknown_function

TARGET_TIME: 2018-02-05T17:05:36.000Z

OSBUILD: 16299

OSSERVICEPACK: 192

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2018-01-01 12:07:05

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.16299.192

ANALYSIS_SESSION_ELAPSED_TIME: 64a5

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_ffusb2audio!unknown_function

FAILURE_ID_HASH: {ef6aa81e-4041-af4d-38ab-185d27cb803e}

Followup: MachineOwner



Purtroppo le mie capacità informatiche si fermano qui. Vorrei evitare di comprare una scheda audio nuova senza sapere se posso recuperare quella che ho gia. qualcuno può aiutarmi?
Grazie in anticipo.
 

Luigi15

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Prima di installare gli ultimi driver te lo faceva?
 

Faust

Nuovo Utente
3
0
Quando ho scritto gli "ultimi driver" sono stato impreciso, non credo esistano altre versioni di driver per quella scheda audio.
Il sito della focusrite offre solo quella versione di quei driver.
Ti descrivo più chiaramente la situazione.
Partendo dalla situazione in cui io abbia disinstallato completamente i driver della scheda audio esterna la situazione è questa:
1)collego la mia scheda audio ad una porta usb del pc
2)il pc non dà notifiche nè la scheda audio esterna compare nella lista dei dispositivi di riproduzione.
3)Vado sul sito della focusrite e scarico i driver per il dispositivo quindi li installo.
4)Il pc a quel punto riconosce la scheda audio che compare nella lista dei dispositivi di riproduzione ma inizia anche la serie di bluescreen.
 

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