Dear Customer.
Sony recently announced that it would initiate a global replacement program for certain lithium ion notebook computer battery packs containing battery cells manufactured by Sony to address the concerns of consumers and customers over the recent over-heating incidents.
The Sony VAIO group will participate to a voluntary replacement program which it is currently finalizing for the VAIO notebooks. Sony will announce details of this voluntary replacement program in the near future.
We at Sony understand that many consumers might be concerned by the recent over-heating incidents. We continuously strive to provide customers with fine quality products and sincerely apologize for any potential inconvenience caused.
The voluntary replacement program will include the following battery packs used in some VAIO notebooks:
Battery pack models: VGP-BPS2B and VGP-BPS3A (there are exceptions depending on serial number).
The battery packs above are utilized in the following VAIO Personal Computer models:
VAIO models with VGP-BPS2B:
VGN-FE11S, VGN-FE11M, VGN-FE11H, VGN-FE11SR, VGN-FE11MR.
VAIO models with VGP-BPS3A:
VGN-T2XP/L, VGN-T2XP/S, VGN-T2XRP/S
In addition to the battery packs bundled with VAIO models listed above, customers who purchased extra battery packs or received replaced battery packs from repair services, may have the battery packs in subject.
Replacement program details, including replacement schedule and procedures, will be posted on this website on November 7th.
