FASTWEB dsl - RJ11 port RJ45 port- excuse my bad Italian

[jason2017]

In fact I do not speak Italian, I'm using google translate. Anyway here goes: I am an Italian citizen who does not speak Italian, but I just bought a house in Italy. I ordered DSL fastweb. They came from the house and installed a black wire RJ 45. I transmit modem, fastegate rtv1907vw, but the DSL port's RJ-11 So, of course it does not work? Or I have the wrong modem, or the technician has crimped the wrong cable, RJ-45 to RJ-11 instead? Or am I wrong?

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Actually I speak no Italian, I am using google translate.

Anyways here goes:

I am an Italian citizen who speaks no italian, but i just bought a house in Italy.

I ordered fastweb DSL. They came by the house and installed a black RJ 45 wire.

They send me a modem, a fastegate rtv1907vw, but the DSL port there is RJ-11

so, obviously it does not work? Either I have the wrong modem, or the technician crimped the wrong cable, RJ-45 instead of RJ-11?

or am I incorrect?

 

[jason2017]

In realtà non parlo italiano, sto usando google translate. Comunque qui va: Sono un cittadino italiano che non parla italiano, ma ho appena comprato una casa in Italia. Ho ordinato DSL fastweb. Sono venuti dalla casa e hanno installato un filo nero RJ 45. Mi trasmettono un modem, un fastegate rtv1907vw, ma la porta DSL c'è RJ-11 Quindi, ovviamente non funziona? O ho il modem sbagliato, o il tecnico ha crimpato il cavo sbagliato, RJ-45 invece di RJ-11? O sono sbagliato?

 

[Giuseppe982]

Hi Jason, im trying to help you,because google transale doesn't work well. I understood that technician installed you the cable called RJ-11, this is a telephone cable and probably is black and very thin and it must be connected behind the modem and then your modem is online. RJ 45 is a LAN cable that is used to link all your device to the modem if you don't want use WIFI. You have to connect the cable rj-11 to the wall socket and then you have to connect the other head of the cable to the modem,finally you can switch on the modem and wait until it is ready to work. For the password watch under the modem.