PROBLEMA schermata blu windows 7 32bit e a volte schermata nera desk

Skills07

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Salve amici

il pc di mio padre ha un problema strano che pensavo di risolvere aggiornando i drivers della scheda video ati.
Praticamente ogni avvio del pc il drivers video tende a crashare arrivando al desktop di windows 7 e facendolo diventare nero.
Dopo un pò riprende a funzionare altre volte crasha e da una blue screen.
Il pc in questione è vecchio e gli ho cambiato scheda video perchè la vecchia si è bruciata.
Premetto che il pc lo usa solo x office e controllare la posta online.

La scheda video è una ati 4870 1gb ddr5
alimentatore 500w
processore amd (non ricordo il modello)
4gb di ram

l'errore è questo:
IMG-20160522-WA0012.jpg IMG-20160522-WA0013.jpg

spero possiate aiutarmi
 
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Il cecchino Jackson

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non era da postare in sezione windows? cmq se più esperto di me quindi immagino tu abbia già usato whocrashed e anche provato a rimuovere i vecchi con ddu in mod provvisoria e reinstallare gli aggiornati
 

Skills07

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non era da postare in sezione windows? cmq se più esperto di me quindi immagino tu abbia già usato whocrashed e anche provato a rimuovere i vecchi con ddu in mod provvisoria e reinstallare gli aggiornati


scusami ma perchè ripeti sempre sei più esperto di me??
comunque sia avendo cambiato hardware non è un problema windows.
Con la vecchia scheda stessa versione di windows nessun problema.
Io credo sia un problema di drivers probabilmente ma anche con DDU non ho risolto mettendo i più aggiornati
 
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Il cecchino Jackson

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scusami ma perchè ripeti sempre sei più esperto di me??
a te lo dico??? non ricordo onestamente, forse in generale dico che non sono esperto, ma non quelle parole sempre uguali mi pare.

cmq come hai fatto a capire che sono i driver video senza whocrashed? dalla schermata blu che hai incollato (che nn vedo bene perchè tagliata) non riescoa capirlo io
 

Skills07

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a te lo dico??? non ricordo onestamente, forse in generale dico che non sono esperto, ma non quelle parole sempre uguali mi pare.

cmq come hai fatto a capire che sono i driver video senza whocrashed? dalla schermata blu che hai incollato (che nn vedo bene perchè tagliata) non riescoa capirlo io

purtroppo col telefono la foto sono riuscita a farla cosi...
ma dice driver not equals o qualcosa del genere

e soprattutto a meno che whocrashed si possa installare in mod provvisoria se faccio partire windows i drivers crashano
 
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Il cecchino Jackson

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Perchè non si può installare in mod provvisoria ?
Poi boh spar una cosa a caso non essendo esperto hw: se dici che succede da quando hai cambiato scheda video , può essere che questa non sia compatibile con gli altri componenti del PC ?
 

Skills07

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Perchè non si può installare in mod provvisoria ?
Poi boh spar una cosa a caso non essendo esperto hw: se dici che succede da quando hai cambiato scheda video , può essere che questa non sia compatibile con gli altri componenti del PC ?
non credo perchè la scheda che aveva prima era più recente di quella che ha su ora perchè era direct x11 e questa di ora 10.
Credo sia proprio un problema di windows 7...
stasera riproverò semmai gli metto l'8.1 che per me è nettamente più stabile
 

MatPC

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mobo?
Modello della scheda video precedentemente usata ?
Il pc funziona correttamente nella modalità provvisoria ?
 

Skills07

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Sapphire RX 580 8gb ddr5
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Samsung Smart TV Full HD 50 Pollici/ Hp ES 24 IPS
Alimentatore
XFX 80 plus 750 watt
Case
Aerecool xpredator x3
Sistema Operativo
Windows 10 Pro 64
mobo?
Modello della scheda video precedentemente usata ?
Il pc funziona correttamente nella modalità provvisoria ?
allora in provvisoria funziona senza problemi.

Dovrei aver risolto facendo di nuovo pulizia con ddu.

Metto il report di whocrashed per sicurezza


Codice:
System Information (local)
--------------------------------------------------------------------------------
Computer name: PIPPO-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: 939Dual-VSTA, , 
CPU: AuthenticAMD AMD Athlon(tm) 64 Processor 3500+ AMD586, level: 15
1 logical processors, active mask: 1
RAM: 3421822976 bytes total



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 23/05/2016 17:36:58 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052316-24734-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B) 
Bugcheck code: 0x116 (0xFFFFFFFF852C1510, 0xFFFFFFFF912D586E, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR


On Mon 23/05/2016 17:36:58 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrIsTimeoutForcedFlip+0xF4) 
Bugcheck code: 0x116 (0xFFFFFFFF852C1510, 0xFFFFFFFF912D586E, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR


On Wed 18/05/2016 06:57:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051816-22140-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B) 
Bugcheck code: 0x116 (0xFFFFFFFF86CE7510, 0xFFFFFFFF9123A86E, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR


On Sat 30/04/2016 13:27:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050116-23062-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x111F7) 
Bugcheck code: 0x100000EA (0xFFFFFFFF862F1030, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation THREAD_STUCK_IN_DEVICE_DRIVER_M


On Sat 30/04/2016 13:21:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\043016-26062-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x111F7) 
Bugcheck code: 0x100000EA (0xFFFFFFFF86F03710, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation THREAD_STUCK_IN_DEVICE_DRIVER_M


On Thu 28/04/2016 07:50:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042816-23250-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B) 
Bugcheck code: 0x116 (0xFFFFFFFF855C3510, 0xFFFFFFFF91A34F6E, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR


On Thu 28/04/2016 07:44:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042816-24015-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x111F7) 
Bugcheck code: 0x100000EA (0xFFFFFFFF86A56030, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation THREAD_STUCK_IN_DEVICE_DRIVER_M


On Thu 28/04/2016 07:38:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042816-26031-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x111F7) 
Bugcheck code: 0x100000EA (0xFFFFFFFF86F87B48, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation THREAD_STUCK_IN_DEVICE_DRIVER_M


On Wed 27/04/2016 18:00:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042716-26062-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B) 
Bugcheck code: 0x116 (0xFFFFFFFF871A6510, 0xFFFFFFFF91E26F6E, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation VIDEO_TDR_ERROR


On Wed 27/04/2016 17:41:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042716-30218-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x111F7) 
Bugcheck code: 0x100000EA (0xFFFFFFFF86976420, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
Google query: Microsoft Corporation THREAD_STUCK_IN_DEVICE_DRIVER_M




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
12 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 
dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information. 
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
 
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Il cecchino Jackson

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Posso chiederti per cuorisità se in gestione dispositivi la scheda video aveva punti esclamativi gialli ?
 

Skills07

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Aerecool xpredator x3
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Posso chiederti per cuorisità se in gestione dispositivi la scheda video aveva punti esclamativi gialli ?
no nulla di nulla era tutto perfetto...
solo che avviavi il pc facevi un doc oppure iniziavi a navigare e dopo tot crashava il driver video
 
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nikolai93

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no nulla di nulla era tutto perfetto...
solo che avviavi il pc facevi un doc oppure iniziavi a navigare e dopo tot crashava il driver video
Se in modalità provvisoria funziona tutto bene, il problema sta nei drivers.
Disinstalla per bene quelli precedenti ed installa l'ultima versione scaricabile dal sito del produttore
 

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