Problema notebook

Ibernato

Utente Èlite
4,330
2,047
OS
Windows 10 Pro / Ubuntu 22.04
Ciao a tutti,
le ho provate tutte ma non mi viene in mente più nulla se non il fatto che sia partita la scheda video o la mobo.
Allora all'improvviso è uscito la BSOD con "PAGEFAULT" e ora quando accendo il notebook non compare nulla a video (nemmeno il logo o delle info del BIOS).
Rimane la luce lampeggiante del CAPS LOCK.
Il notebook è HP

Cosa può essere?
 
U

Utente 16812

Ospite
Sembra si tratti di un'avaria hardware che non consente di effettuare il boot, probabilmente la RAM :look:
Potrebbe essere utile seguire questi passi suggeriti dalla stessa HP:

"Reset the laptop to attempt to resolve a blank screen. - Press and hold the Power button until the laptop turns off, and then disconnect any cables, including the power adapter. - If your laptop has a removeable battery, slide the battery release latch, and then remove the battery. - Press and hold the Power button for 15 seconds. - Reconnect the power adapter to the laptop and a wall outlet, but do not reinstall the battery, if you previously removed one. - Press the Power button to turn on the laptop. - If the screen remains blank, continue to the next step. - Test the laptop video card by connecting to an external monitor or television, if you have one available. - Connect an HDMI, VGA, or DisplayPort cable from the laptop to the external monitor or television. - If the monitor or television remains blank, press the F4 key or the Function and F4 keys to switch the display to the external monitor. - If the monitor or television displays correctly, go to hp.com/drivers to install the latest graphics drivers for the laptop to fix the blank screen issue. - If the screen remains blank, disconnect the cable used to connect to the external monitor or television, and then continue to the next step. - Recover and install the last working version of the BIOS. - During this process, make sure the laptop is plugged into a wall outlet. - Press and hold the Power button until the laptop turns off. - Press and hold the Windows and B keys, then press and hold the Power button for one second, and then release all three. - The Power LED light remains on, and the screen remains blank for about 40 seconds. - If the HP BIOS Update screen displays, the issue is resolved. - If the screen is still blank, continue to the next step. - If your laptop has a panel to access the memory, reseat the memory modules to make sure the connection is secure. - Disconnect the power adapter from the laptop and power source. - Press and hold the Power button until the laptop turns off. - Remove the access panel and set it aside. - On each memory module, push out the two securing latches to release the module, and then slide it out to remove it from the computer. - Avoid touching the metal contacts when handling the modules. - Reseat the module in the bottom slot, and slide it into place. - Push down on the module to lock the two securing latches in place. - If equipped, repeat this process for installing the second module in the top slot. - Reinstall the access panel. - Reconnect the power adapter to the laptop and a wall outlet. - Press the Power button to turn on the laptop. - If the screen displays, the issue is resolved. - If you previously removed a battery, turn off the computer, reinstall the battery, and then turn the laptop back on."

Per alcuni di questi passi sono necessarie la rimozione della batteria e l'apertura del laptop.
Spero possano esserti d'aiuto ;)
 

Ibernato

Utente Èlite
4,330
2,047
OS
Windows 10 Pro / Ubuntu 22.04
Sembra si tratti di un'avaria hardware che non consente di effettuare il boot, probabilmente la RAM :look:
Potrebbe essere utile seguire questi passi suggeriti dalla stessa HP:

"Reset the laptop to attempt to resolve a blank screen. - Press and hold the Power button until the laptop turns off, and then disconnect any cables, including the power adapter. - If your laptop has a removeable battery, slide the battery release latch, and then remove the battery. - Press and hold the Power button for 15 seconds. - Reconnect the power adapter to the laptop and a wall outlet, but do not reinstall the battery, if you previously removed one. - Press the Power button to turn on the laptop. - If the screen remains blank, continue to the next step. - Test the laptop video card by connecting to an external monitor or television, if you have one available. - Connect an HDMI, VGA, or DisplayPort cable from the laptop to the external monitor or television. - If the monitor or television remains blank, press the F4 key or the Function and F4 keys to switch the display to the external monitor. - If the monitor or television displays correctly, go to hp.com/drivers to install the latest graphics drivers for the laptop to fix the blank screen issue. - If the screen remains blank, disconnect the cable used to connect to the external monitor or television, and then continue to the next step. - Recover and install the last working version of the BIOS. - During this process, make sure the laptop is plugged into a wall outlet. - Press and hold the Power button until the laptop turns off. - Press and hold the Windows and B keys, then press and hold the Power button for one second, and then release all three. - The Power LED light remains on, and the screen remains blank for about 40 seconds. - If the HP BIOS Update screen displays, the issue is resolved. - If the screen is still blank, continue to the next step. - If your laptop has a panel to access the memory, reseat the memory modules to make sure the connection is secure. - Disconnect the power adapter from the laptop and power source. - Press and hold the Power button until the laptop turns off. - Remove the access panel and set it aside. - On each memory module, push out the two securing latches to release the module, and then slide it out to remove it from the computer. - Avoid touching the metal contacts when handling the modules. - Reseat the module in the bottom slot, and slide it into place. - Push down on the module to lock the two securing latches in place. - If equipped, repeat this process for installing the second module in the top slot. - Reinstall the access panel. - Reconnect the power adapter to the laptop and a wall outlet. - Press the Power button to turn on the laptop. - If the screen displays, the issue is resolved. - If you previously removed a battery, turn off the computer, reinstall the battery, and then turn the laptop back on."

Per alcuni di questi passi sono necessarie la rimozione della batteria e l'apertura del laptop.
Spero possano esserti d'aiuto ;)
Si, l'ho fatto ripartire proprio tenendo premuto il pulsante di accensione per 15 secondi.
Poi è comparso il messaggio "the cmos checksum is invalid".
Ora provo con un reset del BIOS e se non si risolve gli cambierò la batteria tampone.
Poi farò un check su HDD e RAM.
Grazie per ora :)
 
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Utente 16812

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Perfetto, fai così come hai indicato (sostituzione batteria tampone e test HDD e RAM) e vedrai che andrà tutto a posto :sisi:
Buona serata ;)
 
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