Dear Customer,
Thank you for contacting Huawei Support.
We are unable to send boot loader code via email and can only be obtained through our website.
If you would want to unlock your phone, you should meet the following conditions:
1.Please register your Huawei ID in our official website
http://emui.huawei.com/en/ on your phone.
2.Log in and logout your Huawei ID continuously for 14 days.
3.Each Huawei ID should not apply for the unlock code more than fifth time within 6 months.
If you meet the criteria,please go to
http://emui.huawei.com/en/plugin.php?id=unlock&mod=unlock&action=apply and click the 'download'button to login your Huawei ID other than any other third party ID to apply for the unlock code.Please contact us by mail or local service hotline as following if error message appears.
TEL:
http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail:
http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, SN, IMEI/MEID and error message in your e-mail.We also need to know that your phone is rooted, it can be out of the best working state and some of the functions may not be able to work normally. In addition, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. For the lack of testing,third party software may not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think twice.
Once again,thank you for contacting Huawei Support.
Best Regards,
Huawei Device Customer Care Team