PROBLEMA Kernel Power 41 63

[Mattia Avenged Del Vecchio]

Salve ragazzi, da circa 3 mesi ho un grave problema, il computer mi si spegne da solo dopo circa 20 minuti, pensavo fosse per il surriscaldamento allora lo ho portato a pulire e a rimettere la pasta termica.
Il problema non si è risolto purtroppo e il mio Inspiron 17r ha ancora questo problema, non so che fare.
Ve lo riporto qua sotto:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-09-17T21:46:52.361850200Z" />
<EventRecordID>29762</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PC-PUNTA</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

 

[Federico83]

Salve ragazzi, da circa 3 mesi ho un grave problema, il computer mi si spegne da solo dopo circa 20 minuti, pensavo fosse per il surriscaldamento allora lo ho portato a pulire e a rimettere la pasta termica.
Il problema non si è risolto purtroppo e il mio Inspiron 17r ha ancora questo problema, non so che fare.
Ve lo riporto qua sotto:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-09-17T21:46:52.361850200Z" />
<EventRecordID>29762</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PC-PUNTA</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

Scarica whocrashed e posta lettura del dmp

 

[Mattia Avenged Del Vecchio]

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 24/04/2016 00:22:05 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\042416-35031-01.dmp
This was probably caused by the following module: rzpnk.sys (rzpnk+0x760D)
Bugcheck code: 0x50 (0xFFFFC00165E60AF8, 0x0, 0xFFFFF80180631177, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\rzpnk.sys
product: Rzpnk
company: Razer, Inc.
description: Razer Overlay Support
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzpnk.sys (Razer Overlay Support, Razer, Inc.).
Google query: Razer, Inc. PAGE_FAULT_IN_NONPAGED_AREA



On Sun 24/04/2016 00:22:05 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: rzpnk.sys (rzpnk+0x760D)
Bugcheck code: 0x50 (0xFFFFC00165E60AF8, 0x0, 0xFFFFF80180631177, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\rzpnk.sys
product: Rzpnk
company: Razer, Inc.
description: Razer Overlay Support
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzpnk.sys (Razer Overlay Support, Razer, Inc.).
Google query: Razer, Inc. PAGE_FAULT_IN_NONPAGED_AREA


2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rzpnk.sys (Razer Overlay Support, Razer, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Mi consigli di disinstallare Razer Cortex quindi o di aggiornarlo ? Che poi non ha senso, sono report del 24/4...

 

[Federico83]

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 24/04/2016 00:22:05 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\042416-35031-01.dmp
This was probably caused by the following module: rzpnk.sys (rzpnk+0x760D)
Bugcheck code: 0x50 (0xFFFFC00165E60AF8, 0x0, 0xFFFFF80180631177, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\rzpnk.sys
product: Rzpnk
company: Razer, Inc.
description: Razer Overlay Support
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzpnk.sys (Razer Overlay Support, Razer, Inc.).
Google query: Razer, Inc. PAGE_FAULT_IN_NONPAGED_AREA



On Sun 24/04/2016 00:22:05 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: rzpnk.sys (rzpnk+0x760D)
Bugcheck code: 0x50 (0xFFFFC00165E60AF8, 0x0, 0xFFFFF80180631177, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\rzpnk.sys
product: Rzpnk
company: Razer, Inc.
description: Razer Overlay Support
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rzpnk.sys (Razer Overlay Support, Razer, Inc.).
Google query: Razer, Inc. PAGE_FAULT_IN_NONPAGED_AREA


2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rzpnk.sys (Razer Overlay Support, Razer, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Mi consigli di disinstallare Razer Cortex quindi o di aggiornarlo ? Che poi non ha senso, sono report del 24/4...

se hai ancora il sw installato rimuovilo

 

[LazyAfternoons]

Onestamente dubito sia Razer Cortex il problema, anche vedendo la data del report. Comunque l'errore non è compatibile con quello descritto nel primo post.
Ti succede anche con la batteria inserita?

 

[Mattia Avenged Del Vecchio]

Onestamente dubito sia Razer Cortex il problema, anche vedendo la data del report. Comunque l'errore non è compatibile con quello descritto nel primo post.
Ti succede anche con la batteria inserita?

Sisi mi succede sia con l'alimentatore che senza..

 

[Mattia Avenged Del Vecchio]

se hai ancora il sw installato rimuovilo

Ok il software lo ho disinstallato ma non è cambiato niente, non so proprio che dire.

 

[Federico83]

Ok il software lo ho disinstallato ma non è cambiato niente, non so proprio che dire.

le temperature invece come sono? visto che razer poco c'entra da come hai scritto

 

[Mattia Avenged Del Vecchio]

le temperature invece come sono? visto che razer poco c'entra da come hai scritto

Allora la cpu sta sui 65 max 70
L'hdd sui 30

 

[Federico83]

Allora la cpu sta sui 65 max 70
L'hdd sui 30

e lo hai portato a pulire? questo appena acceso o dopo qualche ora di lavoro? o dopo i fatidici 20 minuti?

 

[Mattia Avenged Del Vecchio]

e lo hai portato a pulire? questo appena acceso o dopo qualche ora di lavoro? o dopo i fatidici 20 minuti?

Appena acceso mi dava sui 60/70 (quando ti ho risposto) ora è sui 45/50

 

[Federico83]

Appena acceso mi dava sui 60/70 (quando ti ho risposto) ora è sui 45/50

se provi che so a navigare ecc prova a fare un qualche log e vedi se supera la soglia dei 70 ma appena acceso mi sembra troppo quella temperatura tenendo conto di quella ambiente che varia tra i 16 ai 22... 70 li trovo troppo alti... lavoraci un po e vedi se supera quella soglia se è così c'è qualcosa a livello di dissipazione che non va come dovrebbe.. tipo ventola che non gira o dissipatore che non tocca in maniera ottimale la cpu

 

[Mattia Avenged Del Vecchio]

se provi che so a navigare ecc prova a fare un qualche log e vedi se supera la soglia dei 70 ma appena acceso mi sembra troppo quella temperatura tenendo conto di quella ambiente che varia tra i 16 ai 22... 70 li trovo troppo alti... lavoraci un po e vedi se supera quella soglia se è così c'è qualcosa a livello di dissipazione che non va come dovrebbe.. tipo ventola che non gira o dissipatore che non tocca in maniera ottimale la cpu

Sto ascoltando musica mentre giro un po' sui siti e la temperatura è 45
L'altro giorno provai ad accendere un gioco a caso e la temperatura arrivò ad 80

 

[Mattia Avenged Del Vecchio]

Ok si è spento adesso 21:35

 

[Federico83]

Sto ascoltando musica mentre giro un po' sui siti e la temperatura è 45
L'altro giorno provai ad accendere un gioco a caso e la temperatura arrivò ad 80

allora hai 2 strade o monitori le temperature o provi a cambiare l'alimentatore potrebbe subire un calo e quindi non ce la fa ad erogare in modo corretto i giusti voltaggi... usi l'alimentatore originale oppure uno differente?