Salve ragazzi!
Ho ricevuto una chiamata da un amico ieri che è un possessore di un MacBook Air del 2011 da 13".
Come problema mi ha descritto praticamente che quando il pc è sotto carica tutto funziona senza problemi....
Se invece prova a scollegarlo dalla carica, con un carico poco eccessivo il pc tende a funzionare, ma se poco poco avvia un'applicazione tipo Steam ed un gioco il pc si spegne dopo pochi secondi.
Quando lo riaccende la batteria è ancora all 100%..o comunque un valore molto alto ed anche da informazioni di sistema si leggono valori come 6000mAh....quindi la batteria è carica.
Questo pc in 6 ha subito 2 sostituzioni della batteria...la prima dopo 2 o 3 anni attraverso l'assistenza Apple....l'ultima che è quella attuale l'ha installata da solo 8 mesi fa e comprata su Amazon.
Solo che nella prima operazione le Apple gli aveva anche ripulito tutto il pc dentro...nell'ultima operazione avendolo fatto da solo non ha ripulito l'interno ed il suo commento è stato "era lercio".
Secondo me, visti i dati della batteria e anche dopo aver effettuato un reset dell SMC e il problema persiste, mi sta venendo un dubbio temperatura.... possibile che quando alimentato a batteria la ventola non viene spinta come si deve e allora l'Air si surriscalda provocando lo spegnimento del pc?
Avete qualche idea a riguardo?
Come primo step vorrei smontare tutto e pulire la ventola, magari rimettendo la pasta termica nuova.... e se il problema persiste cambiare nuovamente la batteria!
Però mi sembra strano che resti bella carica quando si riavvia...solitamente quando sono rovinate si spengono e quando si riaccende il pc hanno valori molto bassi...tipo 20%!
Vi posto anche uno scan di EtreCheck.... magari potresti consigliarmi un buon programma per monitorare le temperature?
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-30 22:21:20
Download EtreCheck from https://etrecheck.com
Runtime: 4:06
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: No problem - just checking
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,2
1 1,8 GHz Intel Core i7 (i7-2677M) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 123
iCloud Quota: 4.44 GB available
[Lookup]
/Applications/Toast 15 Titanium/Toast Titanium.app
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11) [Lookup]
[loaded] com.shapeservices.msm.driver.MSMFramebuffer (3.5 - SDK 10.12) [Lookup]
[loaded] com.shapeservices.msm.driver.MSMVideoDevice (3.5 - SDK 10.12) [Lookup]
/System/Library/Extensions
[not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.2.6.0 - SDK 10.6) [Lookup]
[not loaded] com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.2) [Lookup]
[not loaded] com.mice.driver.PS3Controller (1.0.0d1) [Lookup]
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d10) [Lookup]
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d10) [Lookup]
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d10) [Lookup]
[not loaded] com.nike.sportwatch (1.0.0) [Lookup]
[not loaded] com.realtek.driver.RTL8192CU (1024 - SDK 10.8) [Lookup]
[not loaded] com.realtek.driver.RTL8192SU (1081 - SDK 10.8) [Lookup]
[loaded] com.valvesoftware.SteamInput (3083.39.61 - SDK 10.8) [Lookup]
[Lookup] - /Applications/Wireless Network Utility.app/Contents/MacOS/Wireless Network Utility: Executable not found!
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-04-02) [Lookup]
[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-04-02) [Lookup]
[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-04-02) [Lookup]
[running] com.nike.nikeplusconnect.plist (Nike, Inc./ - installed 2016-08-10) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8a0c47d2 72ac4dde - installed 2017-10-17) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-11-13) [Lookup]
[loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-11-13) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-05-15) [Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-08-12) [Lookup]
[Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-15) [Lookup]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2015-09-11) [Lookup]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (Disc Soft Ltd - installed 2012-06-26) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]
[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2016-11-13) [Lookup]
[loaded] com.quadro.QuadroInstaller.HelperTool2.plist (Actions s.r.l. - installed 2017-04-03) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-05-15) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-08-12) [Lookup]
[loaded] org.wireshark.ChmodBPF.plist (? d4207e05 0 - installed 2015-01-27) [Lookup] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!
[Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[loaded] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2018-01-25)
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.valvesoftware.steamclean.plist (? 9e361c2d f3aca444 - installed 2018-01-30) [Lookup]
[Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]
Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]
SharePointBrowserPlugin: 14.0.0 (installed 2017-01-23) [Lookup]
Silverlight: 5.1.50901.0 (installed 2016-12-16) [Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-17) Check version
[Lookup]
[Lookup]
Java (installed 2017-10-17) [Lookup]
Notifyr (installed 2014-08-06) [Lookup]
Pref360Control (installed 2011-06-26) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
64% Mail
18% mds_stores
15% CalendarAgent
14% mdworker
13% mdworker
Top Processes by Memory: ⓘ
657 MB kernel_task
308 MB com.apple.WebKit.WebContent
197 MB Mail
138 MB iTunes
136 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
2 MB 27 KB Mail
545 KB 213 KB com.apple.WebKit.Networking
467 KB 7 KB com.apple.WebKit.Networking
210 KB 208 KB mDNSResponder
12 KB 12 KB apsd
Top Processes by Energy Use: ⓘ
58.68 mds
47.92 mds_stores
19.30 mdworker
9.82 WindowServer
8.98 com.apple.WebKit.WebContent
Virtual Memory Information: ⓘ
807 MB Available RAM
15 MB Free RAM
3.21 GB Used RAM
792 MB Cached files
26 MB Swap Used
Software installs (last 30 days): ⓘ
Telegram: 3.7.1 (installed 2018-01-04)
Battery Health: 5.6 (installed 2018-01-05)
Telegram: 3.7.2 (installed 2018-01-09)
Adobe Flash Player: (installed 2018-01-09)
Steam Input: (installed 2018-01-12)
AmbrosiaAudioSupport: (installed 2018-01-12)
Telegram: 3.7.3 (installed 2018-01-14)
Rome: Total War - Gold Edition: 1.4.4 (installed 2018-01-22)
Telegram: 3.7.5 (installed 2018-01-23)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-30 22:13:33 mds_stores Crash [Open]
Cause: [0x70000f860000] invalid sdb page in cache 18997
Initializing
2018-01-30 18:21:20 Last shutdown cause: -128 - Unknown
Ho ricevuto una chiamata da un amico ieri che è un possessore di un MacBook Air del 2011 da 13".
Come problema mi ha descritto praticamente che quando il pc è sotto carica tutto funziona senza problemi....
Se invece prova a scollegarlo dalla carica, con un carico poco eccessivo il pc tende a funzionare, ma se poco poco avvia un'applicazione tipo Steam ed un gioco il pc si spegne dopo pochi secondi.
Quando lo riaccende la batteria è ancora all 100%..o comunque un valore molto alto ed anche da informazioni di sistema si leggono valori come 6000mAh....quindi la batteria è carica.
Questo pc in 6 ha subito 2 sostituzioni della batteria...la prima dopo 2 o 3 anni attraverso l'assistenza Apple....l'ultima che è quella attuale l'ha installata da solo 8 mesi fa e comprata su Amazon.
Solo che nella prima operazione le Apple gli aveva anche ripulito tutto il pc dentro...nell'ultima operazione avendolo fatto da solo non ha ripulito l'interno ed il suo commento è stato "era lercio".
Secondo me, visti i dati della batteria e anche dopo aver effettuato un reset dell SMC e il problema persiste, mi sta venendo un dubbio temperatura.... possibile che quando alimentato a batteria la ventola non viene spinta come si deve e allora l'Air si surriscalda provocando lo spegnimento del pc?
Avete qualche idea a riguardo?
Come primo step vorrei smontare tutto e pulire la ventola, magari rimettendo la pasta termica nuova.... e se il problema persiste cambiare nuovamente la batteria!
Però mi sembra strano che resti bella carica quando si riavvia...solitamente quando sono rovinate si spengono e quando si riaccende il pc hanno valori molto bassi...tipo 20%!
Vi posto anche uno scan di EtreCheck.... magari potresti consigliarmi un buon programma per monitorare le temperature?
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-30 22:21:20
Download EtreCheck from https://etrecheck.com
Runtime: 4:06
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: No problem - just checking
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,2
1 1,8 GHz Intel Core i7 (i7-2677M) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 123
iCloud Quota: 4.44 GB available
[Lookup]
/Applications/Toast 15 Titanium/Toast Titanium.app
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11) [Lookup]
[loaded] com.shapeservices.msm.driver.MSMFramebuffer (3.5 - SDK 10.12) [Lookup]
[loaded] com.shapeservices.msm.driver.MSMVideoDevice (3.5 - SDK 10.12) [Lookup]
/System/Library/Extensions
[not loaded] com.Ralink.driver.RT2870USBWirelessDriver (4.2.6.0 - SDK 10.6) [Lookup]
[not loaded] com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.2) [Lookup]
[not loaded] com.mice.driver.PS3Controller (1.0.0d1) [Lookup]
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d10) [Lookup]
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d10) [Lookup]
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d10) [Lookup]
[not loaded] com.nike.sportwatch (1.0.0) [Lookup]
[not loaded] com.realtek.driver.RTL8192CU (1024 - SDK 10.8) [Lookup]
[not loaded] com.realtek.driver.RTL8192SU (1081 - SDK 10.8) [Lookup]
[loaded] com.valvesoftware.SteamInput (3083.39.61 - SDK 10.8) [Lookup]
[Lookup] - /Applications/Wireless Network Utility.app/Contents/MacOS/Wireless Network Utility: Executable not found!
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-04-02) [Lookup]
[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-04-02) [Lookup]
[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-04-02) [Lookup]
[running] com.nike.nikeplusconnect.plist (Nike, Inc./ - installed 2016-08-10) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8a0c47d2 72ac4dde - installed 2017-10-17) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-11-13) [Lookup]
[loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-11-13) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-05-15) [Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-08-12) [Lookup]
[Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-15) [Lookup]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2015-09-11) [Lookup]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (Disc Soft Ltd - installed 2012-06-26) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]
[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2016-11-13) [Lookup]
[loaded] com.quadro.QuadroInstaller.HelperTool2.plist (Actions s.r.l. - installed 2017-04-03) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-05-15) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-08-12) [Lookup]
[loaded] org.wireshark.ChmodBPF.plist (? d4207e05 0 - installed 2015-01-27) [Lookup] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!
[Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[loaded] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2018-01-25)
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.valvesoftware.steamclean.plist (? 9e361c2d f3aca444 - installed 2018-01-30) [Lookup]
[Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]
Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]
SharePointBrowserPlugin: 14.0.0 (installed 2017-01-23) [Lookup]
Silverlight: 5.1.50901.0 (installed 2016-12-16) [Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-17) Check version
[Lookup]
[Lookup]
Java (installed 2017-10-17) [Lookup]
Notifyr (installed 2014-08-06) [Lookup]
Pref360Control (installed 2011-06-26) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
64% Mail
18% mds_stores
15% CalendarAgent
14% mdworker
13% mdworker
Top Processes by Memory: ⓘ
657 MB kernel_task
308 MB com.apple.WebKit.WebContent
197 MB Mail
138 MB iTunes
136 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
2 MB 27 KB Mail
545 KB 213 KB com.apple.WebKit.Networking
467 KB 7 KB com.apple.WebKit.Networking
210 KB 208 KB mDNSResponder
12 KB 12 KB apsd
Top Processes by Energy Use: ⓘ
58.68 mds
47.92 mds_stores
19.30 mdworker
9.82 WindowServer
8.98 com.apple.WebKit.WebContent
Virtual Memory Information: ⓘ
807 MB Available RAM
15 MB Free RAM
3.21 GB Used RAM
792 MB Cached files
26 MB Swap Used
Software installs (last 30 days): ⓘ
Telegram: 3.7.1 (installed 2018-01-04)
Battery Health: 5.6 (installed 2018-01-05)
Telegram: 3.7.2 (installed 2018-01-09)
Adobe Flash Player: (installed 2018-01-09)
Steam Input: (installed 2018-01-12)
AmbrosiaAudioSupport: (installed 2018-01-12)
Telegram: 3.7.3 (installed 2018-01-14)
Rome: Total War - Gold Edition: 1.4.4 (installed 2018-01-22)
Telegram: 3.7.5 (installed 2018-01-23)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-30 22:13:33 mds_stores Crash [Open]
Cause: [0x70000f860000] invalid sdb page in cache 18997
Initializing
2018-01-30 18:21:20 Last shutdown cause: -128 - Unknown